Review: Shopmonkey Software

Shopmonkey is a comprehensive software solution tailored specifically for automotive repair shops, offering a wide array of features to streamline operations and enhance efficiency. One of its standout features is its intuitive user interface, which makes navigating through tasks seamless and straightforward. Shopmonkey excels in its versatility, providing tools for managing appointments, estimates, work orders, inventory, invoicing, and more, all within a single platform.

What truly sets Shopmonkey apart from other software is its focus on integration and automation. It seamlessly integrates with popular third-party applications such as QuickBooks and Stripe, streamlining accounting processes and payment handling. Moreover, its automation features reduce manual tasks, saving time and minimizing errors.

Shopmonkey’s emphasis on customer communication is another noteworthy aspect. It facilitates easy communication with customers through automated appointment reminders, status updates on repairs, and digital inspection reports, fostering transparency and trust.

Furthermore, Shopmonkey’s cloud-based platform enables access from anywhere with an internet connection, providing flexibility for shop owners and technicians to manage operations remotely.

In summary, Shopmonkey stands out as a comprehensive and user-friendly software solution that caters specifically to the needs of automotive repair shops. Its seamless integration, automation capabilities, and emphasis on customer communication make it a valuable tool for improving efficiency, increasing productivity, and enhancing customer satisfaction.

What Others Had to Say

Positive Feedback

From: Dylan M https://www.capterra.com/p/169022/Shopmonkey/reviews/4837296/

“Great product, very intuitive, still growing”
Overall: Overall this is a great software, I have gone through 3 in the past two years and as long as they get the bandwidth issues figured out we will stay with shopmonkey for a long time.
Pros: It’s very intuitive and most everything is where you would expect it to be.
Cons: Speed of operations, sometimes there is a good amount of lag between clicks and in this industry that time staring at the screen adds up quickly. Credits and return tracking as well as core tracking needs to be improved from invoice to receiving the credit. Purchase ordering system could also be improved but is decent as it currently is.
From: Moustafa I https://www.capterra.com/p/169022/Shopmonkey/reviews/2946093/
“M-TECH PERFORMANCE”
Overall: Shopmonkey has been there for me since day one always Improving and always there to help or listen def. a top tier automotive Point of Sales repair order customer retention program!
Pros: I LOVE EVERYTHING ABOUT THIS SOFTWARE. It really keeps all the repair orders in order and my techs and service advisor all on the same page. As well as the customer easily being update through the software
Cons: My wife doesn’t like when i use it at home ! And they need more labor times for European vehicles Mercedes specifically but the fact they even offer labor times is a plus so really not a con

Negative Feedback

From: Nate H https://www.capterra.com/p/169022/Shopmonkey/reviews/4848286/

“Great start to a software that leaves a lot to be desired”
Overall: Shopmonkey is great to use everyday when it isn’t super slow but if it doesn’t get ALOT better soon we will be moving on.
Pros: Ease of use & estimating functions. Visually appealing, digital inspections
Cons: The system is very bad at doing its own math. What I mean by that is the system requires you to put in parts cost twice, and lets say you add parts invoices there is no way to guarantee that all those parts costs are accounted for. This means your profitability will not always be correct. There is also no place tp put in vendor credit memos.You’d think someone would give this more though. I’ve explained it quite a few times but seems that they don’t care to implement it.Also —- the system does not correctly export to QuickBooks with parts cost which is an accounting nightmare.
From: Ken P https://www.capterra.com/p/169022/Shopmonkey/reviews/4864107/
“Owner”
Overall: Fair, com-located, difficult to use
Pros: Nothing, com-locate, not thought through, info not linked
Cons: All, found the system too complicated to manipulate. All I needed was a simple print the repair order and fill in the customer info.

Pricing:

Shopmonkey offers many different subscriptions at different prices, providing a discount to customers who opt for annual billing opposed to monthly. The first subscription is the Basic Monkey for $199/month. The second subscription is the Clever Monkey for $324/month. The third is Genius Monkey for $427/month. They also offer a Multi-Shop subscription that varies in cost depending on features choosen.

For more information, please visit the ShopMonkey website