Review: Shop-Ware Estimates Software

Shop-Ware Estimates software is a powerful tool designed specifically for automotive repair shops to streamline their estimating process. It offers a wide range of features including customizable estimates, digital vehicle inspections, parts ordering, and customer communication tools. What sets Shop-Ware apart from other software is its intuitive interface and emphasis on transparency. The software allows shops to create detailed estimates quickly and accurately, providing customers with clear explanations of recommended repairs and associated costs. Additionally, Shop-Ware’s integration with industry-leading parts suppliers ensures access to up-to-date pricing and availability information. With its focus on efficiency, transparency, and customer satisfaction, Shop-Ware is revolutionizing the way auto repair shops manage their estimating process.

Shop-Ware Estimates software stands out with its innovative approach to digital vehicle inspections. Through the use of multimedia elements such as photos and videos, technicians can visually showcase repair needs to customers, enhancing transparency and trust. Moreover, Shop-Ware’s cloud-based platform enables real-time collaboration among team members, improving communication and workflow efficiency. Another distinguishing feature is Shop-Ware’s emphasis on customer engagement, offering tools for follow-up communication and appointment scheduling to ensure a seamless service experience. With its commitment to innovation and customer satisfaction, Shop-Ware is empowering automotive repair shops to thrive in an increasingly competitive market.

 

What Others Had to Say

Positive Feedback

From: Annie L https://www.capterra.com/p/153469/Shop-Ware/reviews/3580955/

“Great product for an independent automotive shop.”
Overall: Overall this program is WAY easier & user friendly than ROWriter. It takes much less time to get estimates done, sent to customers & approvals/declines. helps the techs work more smoothly.
Pros: What we liked most is how easy it was to start using. Everyone adapted very quickly. We really like the ability to communicate with our customers with much more than just a phone call. We also really like the customer approval option. It is nice to see the customer actually have to approve estimates physically; There is proof of approval.
Cons: We would recommend a few changes: 1. When customers approve recommended jobs, the email tittle just reads APPROVED when in fact..it will read that even if the job has been declined. 2. The ability to customize the calendar. 3. The ability to customize the payroll report. currently it adds up anything over 8 hours in a day is OT..but it would be great to have any hours over 40 hours a week is OT. 4. It would be great to be able to decode very old VIN’s 5. It would be great to be able to color code the status bar on the top of a work order. 6. It would be great to have one more sync option to accounting link so it matches my QB when customers pay their bill.
From: William L https://www.capterra.com/p/153469/Shop-Ware/reviews/2463478/
“Cloud Based”
Overall: Overall we have had a great experience with Shop-Ware. We have always strived to provide our customers with the best experience and with Shop-Ware being digitally based, that helps us to achieve this goal. The inventory management has taken some getting used to, but is also very helpful!
Pros: Although not an original feature, I really like the cloud based software and the ability to use it on multiple platforms. This also allows most operations to work very fast and very smoothly! Another stand out feature are the built in digital vehicle inspection.
Cons: As a counter person/service advisor my biggest complaint is the lack of auto-fill. There are many fields that must be filled every time a ticket is opened and it would be much more convenient if most if not all of them would auto-fill.

Negative Feedback

From: David W https://www.capterra.com/p/153469/Shop-Ware/reviews/3940133/

“As a tech don’t recommend “
Overall: Sulfur would probably be great if you’ve never used any other software before. However once you’ve used a few other systems. For example shop 4D all data manager or auto text me you quickly learn the lack of features and organization that the system has
Pros: The system does work well in the sense it’s not glitchy
Cons: The Lack of organization and features. Difficulty to use on a basic mobile device

Pricing:

Shop-Ware offers multiple subscriptions at different prices, with additional features that can be added for an extra cost per month. The first subscription is Mobile/Diag for $135/month. The second subscription is Startup for $225/month. The third subscription is Journey for $334/month. The last subscription is Master for $445/month.

For more information, please visit the Shop-Ware website