Review: Mitchel 1 Auto Repair Software

First and foremost, what sets Mitchel 1 apart is its comprehensive coverage of repair information across a wide range of vehicles, both domestic and foreign. Whether you’re dealing with a classic car or the latest model on the market, Mitchel 1 offers detailed diagnostic procedures, repair instructions, and maintenance schedules, ensuring that technicians have the necessary guidance to tackle any job efficiently and effectively.

One of the standout features of Mitchel 1 is its user-friendly interface. Navigating through the software is intuitive, even for those who may not be tech-savvy. The layout is clean and organized, making it easy to locate the information you need without unnecessary clutter or confusion.

Another aspect worth highlighting is the depth of the content provided. Mitchel 1 doesn’t just offer basic repair instructions; it goes above and beyond by including wiring diagrams, technical service bulletins, and even labor time estimates, empowering users to perform tasks with precision and accuracy.

Furthermore, Mitchel 1 is continuously updated to keep pace with the ever-evolving automotive industry. Whether it’s new vehicle models, emerging technologies, or revised repair procedures, users can trust that they’re working with the most current and relevant information available.

In terms of support, Mitchel 1 excels. Their customer service team is responsive and knowledgeable, ready to assist users with any inquiries or technical issues they may encounter along the way.

Overall, Mitchel 1 Auto Repair Software earns my highest recommendation. It’s a powerful tool that streamlines the repair process, enhances productivity, and ultimately, helps automotive professionals deliver top-notch service to their customers. Whether you’re running a small independent shop or managing a large-scale repair facility, Mitchel 1 is a valuable asset that can revolutionize your operations.

 

What Others Had to Say

Positive Feedback

From: Kevin M  https://www.capterra.com/p/145351/Manager-SE/reviews/

“EXCELLENT PRODUCT, GREAT CUSTOMER SERVICE”
Pros: I’VE BEEN USING THIS SOFTWARE FOR 17 YEARS AND WOULD NOT USE ANOTHER PROGRAM TO MANAGE MY AUTO REPAIR BUSINESS. THE CUSTOMER SERVICE IS GREAT, I’VE NEVER HAD AN ISSUE THAT 1 PHONE CALL DID NOT RESOLVE. YOU WILL NOT BE DISAPPOINTED.
Cons: SOME OF THE REPAIR PROCEDURES ARE A LITTLE VAGUE, BUT A GOOD TECHNICIAN CAN ALWAYS FILL IN THE GAPS ON THE REPAI
From: Matthew D https://www.capterra.com/p/145351/Manager-SE/reviews/
Overall: We’ve tried other automotive shop software companies and always come back to Mitchell. Been using them since 2013 because it works well.
Pros: Easy to use. There’s a place for almost any kind of customer or vehicle information. Easy to customize WIP screen by user. Lots of useful reports for reporting metrics to outside CRM companies or in house marketing. EXCELLENT CUSTOMER SUPPORT! Full of features for tracking every imaginable metric. The software platform is always evolving and updating with new features. Best feature of all: Integration with the digital inspection platform Bolt On Technology.
Cons: The layout of parts and labor in “estimate” or “invoice” is very poor. For some reason, it puts parts on one side of the sheet and labor on the other instead of just presenting each job as an item. This format is confusing and hard to read. The font for the final dollar amount is so small it seems slightly deceptive. I’ve begged Mitchell to get with the program and offer another format. The good news is that if you have Bolt On it can generate a sensible and good looking invoice.

Negative Feedback

From: Louis V.https://www.capterra.com/p/145351/Manager-SE/reviews/

Overall: easy to use
Pros: easy to use. software is fine and very easy all though I found some other companies out there that use the same layout as Mitchell and it cost half the price. Once I get out of this 2 year contract Mitchell scammed me into I will be switching.
Cons: Price is very high shop around you find out Mitchell is over priced. Also when I got Mitchell they were running a CRM special 3 months free CRM. well I used it for 6 months and then decided I was going to cancel it. Only to find out I had to cancel with in 3 month trial. So I said ok when can I cancel it I was told 1 year. 1 year came up and now they tell me ohh no its a 2 year contract which i WAS NEVER TOLD THAT. so now when my 2 year is up I will be dropping Mitchell completely.
From: Brian D https://www.capterra.com/p/145351/Manager-SE/reviews/
“EXTRA STEPS, MISSING INPUTS”
Overall: Disappointing
Pros: I honestly can not think of one. Maybe the possibilities the software has, but it just is not written well in my opinion.
Cons: Where do I start. Much more complex to use than Napa Tracs. Extra steps to do the same thing I could do in Tracs. No where to add expenses such as shipping to a P.O. Support just told me to add it as a canned job! That will add it to the customer’s invoice, but will not show the cost of shipping I paid, therefore considering the amount as profit. No where to break down bulk items such as oil into individual units. This also happens from time to time with no known cause or solution: 01/29/19 Error: DBConcurrencyException An unknown error of type DBConcurrencyException has occurred. Began after Spell Check and would not save the text entered; continued to pop up after modifying a part quantity. 02/22/19 Many times when opening ProLink via a repair order the vehicle information won’t be transferred. Never happens when opening FirstCall.

Pricing:

Mitchell1 offers many different pricing options depending on the products that are best for your small business. The products are as follows: ProDemand, TruckSeries, Manager SE, Manager SE Truck Edition, TeamWorks, SocialCRM, Local Search, ProSpect, MessageCenter, Mobile ManagerPro, Accounting Link, Global Payments, 1stMILE, ProPack, and ManagerEnterprise Pro.

For more information, please visit the Mitchell1 website