Review: Fullbay Software

Fullbay is a robust auto software designed to streamline operations and enhance efficiency for heavy-duty repair shops. Its standout feature is its comprehensive suite of tools tailored specifically for the heavy-duty truck and fleet maintenance industry.

One of the key aspects that sets Fullbay apart from other software is its emphasis on workflow management. The software offers features such as work order creation, technician assignments, time tracking, and inventory management, all integrated into a user-friendly interface. This allows shops to manage their entire repair process seamlessly from start to finish.

Additionally, Fullbay provides powerful reporting and analytics capabilities, enabling large and small shops to track key performance metrics, analyze trends, and make informed business decisions. Its reporting tools offer insights into labor productivity, parts usage, and profitability, helping shops optimize their operations and maximize profitability.

Furthermore, Fullbay offers excellent customer support and training resources to help shops make the most of its software. With its focus on workflow management, reporting, and customer support, Fullbay stands out as a valuable solution for heavy-duty repair shops looking to improve efficiency, increase productivity, and grow their business.

What Others Had to Say

Positive Feedback:

From: Glen G https://www.capterra.com/p/170876/Fullbay/reviews/2717146/

“Fullbay was solution we needed”
Overall: Fullbay truly transformed our business. The manner in which we managed shop operations was very haphazard and “seat of the pants” before we adopted Fullbay. Fullbay provided us with a roadmap to streamlining much of our processes. It’s not a magic bullet, and it only works if you use it as intended. I personally believe that we could improve in a number of areas of our Fullbay usage if we had the time to stop and really focus on it. Overall, I am very pleased with Fullbay and believe it was a great choice for us.
Pros: Fullbay has many great features and has continued to improve and evolve since we adopted it in 2016. I think the best features are its relative ease of use, and the available tutorials. I also particularly like the inventory module. This is one area that I think we struggled with previously, and although the software does not solve all of our problems, it gives us the tools and framework to truly streamline our parts processes. Also, we are seeing more and more of our customer’s making use of the portal. I think this feature holds a lot of promise for the future.
Cons: I really do not personally have any major complaints about Fullbay. We’ve experienced a few glitches with the interface with our accounting software, but these issues are usually quickly resolved. I suppose one personal issue is the speed with which the product as evolved has more or less left me behind. The level at which I use Fullbay does not take me into the day to day tasks as it once did. As the result I have to play catchup at times. But again, there are always excellent tutorials that usually get me to where I need to be.
From: Russ S https://www.capterra.com/p/170876/Fullbay/reviews/2711190/
“An invaluable addition to our bucket”
Overall: The biggest benefit from Fullbay is the ability to go from 3 office folks typing invoices all day every day to put out perhaps 80-100 invoices daily to going to well over 150 invoices daily with one person reviewing and forwarding the invoices. The customers like the accuracy and immediate billing we can provide. Any outstanding bills can be easily reviewed and followed up on.
Pros: The ability to shift invoice creation away from paper work orders to field techs getting their actual input without the need to interpret what the may or may not have meant. The learning curve for techs was short and easy for even our most tech challenged mechanics. We would not be where we are today without Fullbay.
Cons: Overall Fullbay covers all bases in our approach to customer service. Some of the reporting is a bit short on the tech side but I find it very hard to find fault with the product.

Negative Feedback

From: Cody B https://www.capterra.com/p/170876/Fullbay/reviews/2245504/

“Not Impressed”
Overall: None, after a week of signing up found out I was going to have to spend a lot of money to get my data moved in order to even use the software. I do not recommend Fullbay to anyone, I’ll tell all my Independent Truck Repair Group friends as will as HDA truck pride TSE’s that they should look elsewhere. I’m currently recommending Digital Wrench to those that ask.
Pros: I liked that it is internet based and can be integrated with other software in addition to tracking time, inventory and various reports.
Cons: Too expensive, Fullbay wanted to charge a lot of money to start and then charge more to pull my old data over from our old program that did 80% of what Fullbay does with no monthly costs or fees. Seems like you get nickel and dimed with this software paying to add a user and everything you go to add costs more per month and results in a high monthly bill versus our other program that was paid for at a cost of less than $1000 for multiple computers.
From: Ray J
“Fullbay Review”
Overall: We have had the system for 3 months and I can’t wait to get rid of it. I feel like we are the only company who is actually using the system because of all the issues we have…if it was used by more companies they would have fixed all the issues already. Keep trying Fullbay.
Pros: Invoicing is easier by letting you build the invoice during the job, as long as your tech can make a decent summary of the work performed.
Cons: Customer service is worthless. They will answer the phone, but can rarely assist with any issues. They send it up to management and you have to wait for a response. Receiving parts is difficult. Ordering parts through the system is a nightmare, the email look like a phising scam, and you have to call to verify they received the email. Inventory is a joke, especially if you have to add more of the same part later that you returned earlier.

Pricing:

Fullbay offers multiple different software programs at differing prices depending on your small business needs. The different software options are as follows: Fleet Maintenance Management, Heavy Equipment Repair, Tow Truck Repair, Firetruck and Ambulance Repair, Diesel Truck Repair, Mobile Truck Repair, RV Repair, Agriculture and Farming Equipment Repair, and Construction Fleet Maintenance.

For further information on pricing and general information, please visit the Fullbay website