Review: CCC One Software

CCC ONE is a comprehensive auto body shop management software designed to streamline operations and enhance efficiency for collision repair facilities. Its standout feature is its all-in-one platform, which offers a wide range of tools and features to manage every aspect of the repair process.

One of the key aspects that sets CCC ONE apart from other software is its integration with industry-leading data sources. The software provides access to parts and labor databases, allowing shops to accurately estimate repair costs and order necessary parts. Additionally, CCC ONE integrates seamlessly with insurance companies, enabling shops to streamline the claims process and communicate more effectively with insurers.

CCC ONE offers a suite of tools for managing work orders, scheduling appointments, tracking repair progress, and generating invoices. Its user-friendly interface and customizable workflows make it easy for shop owners and technicians to manage day-to-day operations efficiently.

Furthermore, CCC ONE provides robust reporting and analytics capabilities, enabling shops to track key performance metrics, analyze trends, and make informed business decisions. Its reporting tools offer insights into labor productivity, parts usage, cycle times, and profitability, helping shops optimize their operations and maximize profitability.

Overall, CCC ONE stands out as a comprehensive and user-friendly software solution that combines integration, automation, and reporting to help collision repair facilities streamline operations, improve efficiency, and drive business growth. With its depth of features and commitment to customer success, CCC ONE is a valuable asset for shops looking to stay competitive in today’s automotive repair industry.

What Others Had to Say

Positive Feedback

From: Megan G https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/reviews/5016465/

“CCC review”
Overall: CCC ONE is listening to their customers and seem to be developing and improving products.
Pros: Integrates easily with Quickbooks and other third party providers. There are many reports available to assist in better business practices.
Cons: Production schedule needs to improvement to assist high production facilities. Does not have a line item mapping feature that captures select words and codes appropriately, wording has to match 100%, which allows for a lot of human error.
From: Stefanie F https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/reviews/5100496/
“CCC ONE There is no comparing WANT TO GROW WANT TO HAVE EVERYTHING IN ONE PLACE? “
Overall: I love it. One of the best programs I have worked with in any industry. Maybe , if you did one thing….and yes I am about to sound like a girl: personalization of colors and screen in some way?
Pros: It is a true all in one for the industry. The only thing I don’t use it for is payroll, You. And see images, all interactions of parts and notes. Any communications with insurance and customer…..even your insurance payments! If you can afford it, there is no comparison. And it is worth every penny. It is highly sophisticated and I cannot stress this enough a true All in One .
Cons: The only issue I ever have is employees not utilizing correctly. Logging in and leaving names under a different person or not getting delivery page uploaded. But that’s a on the house side, training issue.

Negative Feedback

From: Alex S https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/reviews/3470993/

“Honesty is the best policy.”
Overall: It is a requirement by many DRP’s, which is why we have the software.
Pros: Building an estimate is overall straight forward.
Cons: Often find that newer vehicles (Current year or following) are not recognized in the system. Ease of locating additional operations is non-existent. When diagrams are shown, they should be interactive (Ex: clicking on a part diagram, should expand that part/make it larger and give the parts description and/or part number).
From: Greg C https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/reviews/1413156/
“Poor support”
Overall: Very poor support after purchase
Pros: I the system could be great. The problem is the support! CCC rep will be at your shop every month trying to sell you the system showing you how well it works. Once you sign up, is where the problems start. Training is where they fail. You get some online training and couple of days in house. After that forget it, You will never see anyone again. Unless you pay for it. All of my other management system there reps come by 3 to 4 times per year to try and help us with problems. CCC answer call tech help line spend 20 min on phone and then they tell you its your problem you did something wrong, or system is set up wrong.
Cons: You must go to three different views to get all the information you need to get thinks done

Pricing:

CCC One has four different subscription options with different prices and functionalities. The first is CCC Comp-Est. The second is CCC One Essentials. The third is CCC One Perform. The last is CCC One Innovate.

For further information on pricing and general information, please visit the CCC One website